Head of Operations - Switzerland (80%)

pSkiers rent their favourite outfit on Cirkel Supply and receive it at their hotel in the Alps. Our service is driven by quality and convenience and is set to revolutionise the skiwear market for customers, brands and the travel industry. /p pWe’re an ambitious, international team with a passion for service, the outdoors and circularity. Headquartered in Le Châble, in the heart of the Swiss Alps. /p pAs Head of Operations Switzerland, you own the day-to-day running of Cirkel's Swiss business: warehouse, inventory, logistics and customer service - so that every rental order goes out and returns on time and is efficiently made ready for its next adventure. You'll manage our seasonal operations team, maintain our exceptional customer service standards across markets, and support building processes that enable Cirkel to scale without compromising quality. /p pThis is an evolving role: today it is both hands-on and organisational: you’ll be managing a team and working alongside them. As we grow, your role will become more about managing people, systems and processes. /p h3Tasks /h3 ul liManage daily operations of the Swiss warehouse - inbound, outbound and reverse logistics /li liOversee inventory management, quality control, and the preparation of rental and resale products /li liManage and continuously improve operational processes, with a focus on efficiency, reliability and cost per order /li liDrive customer service across markets, ensuring timely, high-quality support /li liTrack operational KPIs and report performance, risks and issues to management /li liSupport peak-season planning, staffing and workload management /li liManage the Swiss seasonal operations team on a day-to-day basis, including team development and team building /li liOffice management and administration: ensuring the office and warehouse is organised, clean, safe and fit for peak volume /li liSupport with strategic operational activities /li liBuild on our garment cleaning repair competencies /li /ul h3Requirements /h3 ul liBachelor degree in business (or related field) /li liThree or more years in operations, logistics, retail or hospitality /li liDemonstrable experience improving a process and being able to show the effect - fewer errors, faster turnaround, lower cost /li liComfortable owning customer-facing operations tasks /li liWorking proficiency in English and French, both written and spoken /li liExperience with operational tools: excel, google suite, inventory or order management systems /li liSwiss work authorisation, or eligibility to obtain it /li liA valid driving licence /li liWilling to work weekends and irregular hours during peak weeks, and to do the physical work alongside the team when volume demands it /li liBased in (or willing to relocate to) Val de Bagnes /li /ul pbValue-added skills experience: /b /p ul liExperience in ski, sports or fashion companies /li liExperience in circular / rental business models /li liFamiliarity with laundry and repair of technical garments /li liProficiency in German or Italian /li liExperience recruiting, onboarding, managing and retaining staff /li liExposure to last-mile delivery, hotel or resort logistics, or working with third-party carriers /li liData competence - analysing trends, monitoring KPIs and using data to improve how we work /li /ul pbWho you are: /b /p pAn operator who cares deeply about the full spectrum of Cirkel’s Swiss operations: from customer and team happiness, to championing garment care and operational KPI’s. You'll be a great fit if you: /p ul liAre a hands-on problem solver who gets things done /li liStay calm and organised under pressure /li liAre structured, and build fit-for-purpose processes /li liThrive in fast-paced startup environments /li liAre passionate about sports, outdoors, and nature /li liCommunicate easily with customers, seasonal staff and management team /li liAre customer obsessed: you treat every touch point as a chance to delight /li liAre growth-oriented and receptive to feedback /li /ul h3Benefits /h3 ul liAn exciting opportunity to be part of creating a next generation startup /li liFlexible hours: full-time during winter, with reduced hours in summer /li liA great workspace in Cirkel HQ in Le Châble, Switzerland /li liEnthusiastic, purpose-driven colleagues who love the mountains /li liAn impactful management position in a fast growing e-commerce business /li liA company that treasures success for our employees, planet society /li liOpportunity to develop personal career as Cirkel builds to scale /li /ul pWith the mountains on our doorstep, adventures are never far away. Joining Cirkel is more than just a job, it’s an opportunity to combine work with your passion for the outdoors, and to share this with a great team. /p #J-18808-Ljbffr