Senior Product Manager (Finance and Account Management)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager (Finance and Account Management) based in Switzerland. In this senior product leadership role, you will shape the strategy and roadmap for finance and account management products within a global eCommerce shipping technology environment. You will lead initiatives spanning payments, billing, invoicing, reconciliation, account lifecycle management, identity verification, and fraud prevention. Working across multiple engineering squads and business functions, you will turn complex financial and operational challenges into scalable product solutions. Your work will directly influence payment efficiency, revenue growth, customer conversion, and risk management. You will use data and AI-powered tools to accelerate discovery, improve decision-making, and deliver measurable outcomes. This is a full-time, remote opportunity for a product leader comfortable collaborating across regions during UK working hours. Accountabilities - Own the product strategy and roadmap for two areas: Finance, covering payments, billing, invoicing, fees, and reconciliation; and Account Management, covering account lifecycle, verification, fraud, and risk. - Reduce payment processing costs by optimizing payment method selection, enabling multi-currency settlement, managing regional payment provider migrations, and addressing payment failures, disputes, and chargebacks. - Drive revenue and financial accuracy through pricing and fee structures, processing fees, tax and duty adjustments, and compliant VAT/GST invoicing across multiple regions. - Lead the end-to-end account lifecycle, including registration, verification, user roles, team permissions, account settings, and account closure, balancing a smooth customer experience with effective controls.

- Define and continuously improve fraud prevention and risk management measures across onboarding and payments, working closely with Finance, Customer Experience, and Compliance. - Collaborate with Finance and Accounting, Customer Experience, Sales, Legal, and Engineering to deliver scalable solutions and serve as the primary product contact for initiatives involving payments and accounts. - Establish and monitor performance metrics, including transaction costs as a percentage of gross merchandise value (GMV), payment success rates, dispute rates, revenue leakage, fraud losses, onboarding conversion, and account-related support volume. - Prioritize opportunities across both squads, define minimum viable products (MVPs), deliver quickly, assess results, and iterate based on measurable outcomes. - Write and review Product Requirements Documents (PRDs) and Opportunity Assessments, clearly documenting trade-offs, edge cases, compliance requirements, and data considerations before engineering implementation. - Apply AI tools directly to product discovery, analysis, PRD creation, and data accuracy checks while encouraging effective AI adoption across the product team. - Contribute senior product leadership by raising documentation and decision-making standards, sharing best practices, and mentoring less experienced product managers. Requirements - At least 7 years of product management experience, including 3 or more years owning payments, billing, or fintech products in B2B SaaS, marketplace, or eCommerce environments. - Hands-on experience with payment service providers such as Stripe or Adyen, local payment methods, multi-currency settlements, payment reconciliation, disputes, and chargebacks. - Knowledge of account and identity management products, including KYC/KYB processes, role-based access control, fraud detection, and risk-scoring tools. - Understanding of VAT/GST invoicing and revenue accounting fundamentals, with demonstrated experience partnering closely with Finance teams.