Senior Account Manager

ph3Team /h3 pThe Senior Account Manager role will be responsible for renewing and expanding a portfolio of large existing customers. The role is equal parts relationship management, sales and client satisfaction. We believe that keeping our existing customers is just as important as acquiring new ones. This role will manage an assigned set of customers with a focus on staying organized to renew existing contracts, identify upsell and cross-sell opportunities to grow revenue in your portfolio, and expand the number of relationships within accounts to strengthen our partnership. You will partner closely with internal stakeholders (Customer Success, Customer Success Engineers, Marketing, Product Managers, Leadership) and external stakeholders (Communications, HR, IT, Operations) to drive the renewal and expansion motion. /p pYour ability to clearly articulate our value proposition, remain organized to close renewals on‑time, and collaborate with internal and external teams to support the expansion motion will be well rewarded. /p h3Missions /h3 ul liOwn the renewal and expansion process for enterprise and large enterprise accounts /li liCollaborate with internal resources (Customer Success, Product Management, Leadership) to deliver business reviews and develop comprehensive 'win' strategies for renewals and expansion /li liDiscover customer needs, uncover concerns, and learn wider organizational initiatives through quarterly business reviews and proactive touch points /li liIdentify account upsell and cross‑sell opportunities, strengthen customer champions, and align our platform to customer’s high priority business objectives /li liDemonstrate account management and commercial negotiation strategies /li liDrive renewal process and the creation of proposals /li liLeverage Salesforce to maintain an accurate pipeline, Clari for forecasting and Planhat to define account strategic plans /li /ul h3Skills /h3 ul liFluent in Swiss German /li liBackground in sales/account management with experience in running a full sales cycle with large enterprises /li liStrong understanding of sales discovery framework /li liAbility to identify pilots, build business cases, negotiate, and win pilot conversions /li liFlexibility to work collaboratively within a team and independently when needed /li liExcellent communication/presentation skills with the ability to build relationships /li liOrganizational and time‑management skills /li liProactive and self‑motivated with a positive attitude /li liStrong sense of curiosity with a passion for learning and helping others /li liStrong business acumen and ability to analyze data to address customer situations /li liA minimum of 3+ years of closing experience in Sales or Account Management /li liBachelor’s degree /li /ul h3Bonus points /h3 ul liExperience selling into HR, IT, Operations, Communications /li liExperience selling into frontline industries (Manufacturing, Retails, Construction) /li liExperience with large enterprise customers and portfolios larger than $4 million /li liUnderstanding of Challenger Customer Framework Winning By Design principles /li liExperience with Salesforce, Clari, Planhat, ZoomInfo, and Google Suite /li liWorking experience in Tech SaaS or high growth companies /li /ul h3Why You’ll Love Working at LumApps /h3 pWe’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a peek at what we offer: /p ul liCompetitive Salary /li liMental Health Days /li liMentoring and opportunities to grow and progress within your career path /li liHealth insurance /li liAfterworks, team celebrations seasonal parties /li liEquipment of your choice /li /ul pWe aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences. /p /p #J-18808-Ljbffr