Senior ITSM Engineer

ppWe’re looking for a bSenior ITSM Engineer /b to join a dynamic project team supporting the rollout and ongoing development of a new bIT Service Management (ITSM) /b solution for a well-known organisationin bZurich /b. /p pThis is a great opportunity to take on a bkey technical role /b in an active implementation project with real impact across core ITSM processes. /p h3What You'll Do /h3 pDrive the implementation of a new ITSM platform (e.g., ServiceNow, Jira, Ivanti, BMC Remedy) /p pDevelop and enhance ITSM processes: /p pIncident, Change, Service Request, and Configuration Management /p pAutomate workflows using bPowerShell, SQL /b, and other scripting tools /p pMaintain and expand the bCMDB /b, ensuring data integrity and structure /p pManage data imports from source systems and optimize interfaces /p pAct as a trusted partner to the team and grow into a bgo-to expert for ITSM topics /b /p h3What You Bring /h3 pb5+ years experience /b in ITSM engineering and project delivery /p pStrong background in: /p pIT Asset Configuration Management /p pScripting automation (PowerShell, SQL; C# is a plus) /p pITIL and/or DevOps experience /p pFluent bGerman and English /b communication skills /p pCollaborative team player with a proactive, hands-on approach /p /p #J-18808-Ljbffr