ServiceNow Business Analyst

ph3ServiceNow Business Analyst /h3 pBA is seeking a skilled Business Analyst to support the modernization of the organization’s asset management solution. This initiative will implement the ServiceNow IT Asset Management (ITAM) module to replace the legacy OpenText Asset Manager system. The new solution will enhance asset visibility, improve lifecycle tracking, and strengthen audit compliance while integrating seamlessly with existing ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), CMDB, Security Operations, and Governance, Risk, and Compliance (GRC). /p h3Description /h3 h3ServiceNow Business Analyst /h3BA is seeking a skilled Business Analyst to support the modernization of the organization’s asset management solution. This initiative will implement the ServiceNow IT Asset Management (ITAM) module to replace the legacy OpenText Asset Manager system. The new solution will enhance asset visibility, improve lifecycle tracking, and strengthen audit compliance while integrating seamlessly with existing ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), CMDB, Security Operations, and Governance, Risk, and Compliance (GRC). pThe Business Analyst will serve as the bridge between stakeholders and the technical team, ensuring business needs are accurately captured, documented, and translated into requirements for the ITAM solution. This role requires strong analytical skills, ServiceNow platform experience, and exceptional interpersonal communication to facilitate collaboration across diverse stakeholders. /p h3Responsibilities /h3 ul liLead the business analysis workstream for the implementation of ServiceNow IT Asset Management and Hardware Asset Management, serving as the primary liaison between business stakeholders, process owners, technical teams, implementation partners, and program leadership. /li liDefine and document end-to-end hardware asset lifecycle processes, including request, procurement, receiving, inventory, deployment, assignment, transfer, repair, refresh, return, retirement, disposal, and data sanitization. /li liDocument current-state and future-state asset management processes using process maps, swim lanes, workflows, RACI matrices, and supporting procedures. Identify process gaps, inefficiencies, control weaknesses, and opportunities to standardize asset management practices in alignment with ServiceNow capabilities and organizational policies. Define business rules, approval workflows, roles, notifications, exceptions, and service-level expectations for ITAM/HAM processes. /li liAnalyze and document integration requirements between ITAM/HAM and ServiceNow ITSM, ITOM, CMDB, Security Operations, GRC, procurement, finance, endpoint management, identity, discovery, and other enterprise systems. Define integration data flows, business rules, ownership, error handling, reconciliation requirements, and acceptance criteria. /li /ul h3Education And Experience /h3 ul liBachelor's degree in a relevant field /li li10+ years of relevant experience /li /ul h3Required Skills /h3 ul liProven experience working as a Business Analyst on ServiceNow projects, with exposure to ITAM or related modules (ITSM, ITOM, CMDB, GRC, Security Ops). /li liAdvanced experience in business process and system analysis, design, improvement, and implementation. /li liDemonstrated ability to understand business needs and translate them into technical requirements and solutions. /li liExperience conducting group facilitation, stakeholder interviews, and other knowledge transfer activities. /li liExceptional interpersonal and communication skills, with the ability to build and maintain effective working relationships across technical and business teams. /li liStrong organizational and documentation skills, with proficiency in requirements management tools and practices. /li liFamiliarity with both Agile and Traditional project delivery methodologies. /li /ul h3Desired Skills /h3 ul liServiceNow certifications (e.g., Certified System Administrator, ITAM Implementation Specialist, ITSM). /li liBusiness Analysis certification (e.g., IIBA CBAP, PMI-PBA, or equivalent). /li liExperience supporting modernization or migration from legacy systems to ServiceNow platforms. /li liKnowledge of ITIL practices and IT service management frameworks. /li liExperience working in government, public sector, or other regulated environments. /li liFamiliarity with audit, compliance, and lifecycle tracking requirements for IT assets. /li /ul h3Security Clearance /h3 ul liEligible to obtain a Public Trust Clearance. /li /ul h3More About BA /h3 h3Notable Clients /h3 pBA has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more. /p h3Benefits and Programs /h3 pBA is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life ADD, disability, accident, hospital indemnity, and critical illness insurance. In addition to these benefits, BA employees enjoy paid time off, BA sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). BA’s 401(k) plan is available to all employees and includes a company matching contribution. /p ul liThe BA Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more /li liA formal mentorship program /li liJob shadowing and cross training opportunities /li liBrand Ambassador program /li liEmployee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more /li liMonthly teambuilding events /li liBA Annual Wellness Challenges: #StepWithBA, #WalkDuringLunchWithBA, #VolunteeringWithBA, #ExerciseDuringLunchWithBA, and more /li /ul pAt BA, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. BA puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, BA has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award. /p h3EEO /h3 pBA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. BA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at BA’s offices, and other workplaces (including client sites) and all other locations where BA is providing services, and to all work-related activities. /p h3EEO is the Law /h3 pBA participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 Form to confirm work authorization. /p /p #J-18808-Ljbffr