Program Experience Manager

Join us and shape the future of hospitality today! EHL's dynamic campuses form a unique network where passionate students, academics and industry experts from over 120 countries come together with a common goal: to develop and disseminate hospitality knowledge, while supporting the sector's continued growth. We are constantly striving to improve the working environment and personal development opportunities for our more than 800 staff and teachers, who are among the most recognized experts in their respective fields. Since its foundation in 1893, EHL has been widely recognized by the industry and consistently ranked among the world's top hospitality management schools. Everything we do is based on our values of excellence, family and learning, and we are committed to bringing them to life in tangible ways for our employees. The Graduate and Executive Education segment is a dynamic and fast-growing business unit of EHL Hospitality Business School. It has a growing portfolio of diverse offerings including short and open programs, custom programs, training solutions for professionals and organizations as well as the organization of study tours. It is also home to research institutes including the Institute of Customer Experience Management, Institute of Business Creativity, Hospitality Real Estate Finance Institute, and Institute of Nutrition RD. To support the development of the Graduate Executive Education unit, we are expanding our team and looking for a Program Experience Manager. As Program Experience Manager, you will design and deliver high-impact learning experiences for executive participants, corporate clients, and international groups. You will collaborate with internal and external stakeholders to create engaging educational journeys that combine academic excellence, industry exposure, and hospitality, while ensuring every stage of the participant experience reflects EHL’s standards and meets client objectives. What will you do? Contribute to shaping the future of education within a globally recognized institution.Support the delivery and development of innovative graduate and executive education programs in hospitality, service, and human-centric management.Contribute to lifelong learning initiatives designed for professionals, organizations, and diverse industry sectors.Collaborate with internal and external stakeholders to ensure an exceptional learning experience for participants.Support the growth and continuous improvement of a dynamic and fast-growing business unit.Contribute to the design, coordination, and delivery of training solutions, personalized programs, and study tours.Collaborate closely with Executive Education Sales teams to identify opportunities and support client acquisition efforts.Participate in proposal development and client presentations wherever needed.Help strengthen EHL's position as a trusted educational partner and global reference in hospitality and service management. Who you are? You have at least 5 years of experience in event management, learning experience design, client engagement, immersion programs, or similar roles.You have a passion for creating meaningful and memorable participant experiences and the ability to translate business objectives into engaging learning journeys.You have the confidence and interpersonal skills required to work with executives, academic faculty, and international stakeholders from diverse cultures and industries.You have a creative, curious, detail-oriented, and service-minded approach, with the ability to manage multiple priorities simultaneously.You have strong proficiency in MS Office tools, along with solid analytical and data processing skills.You are fluent in English and French (C1), additional languages are an asset, notably German. What we offer? We offer you a permanent contract within a business area of an educational institution, with exceptional employee benefits including free meals, an attractive number of days off, a parking space or public transport contribution, as well as access to various services and facilities. We offer you responsibility, challenge, development opportunities and encouragement to help you achieve your professional and personal goals. We offer you the opportunity to make a tangible impact on our students’, staff and partners’ experience as well as contribute to the growth of our institution. You will enjoy being part of a passionate, multidisciplinary and talented team. #J-18808-Ljbffr