IT Operations & Technology Intern (100%)

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Job Description:

McDonald's, the world's largest restaurant chain, is an innovative and people-oriented company backed by a leading multinational brand. As our business continues to grow, we are looking for talented individuals to strengthen our head offices, which support our restaurants across the country. To complement its Technology Department based in Crissier, McDonald's Switzerland is looking to fill the role of:

IT Operations & Technology Intern (100%)

to join our team for a 6-month internship. This is an excellent opportunity for someone at the beginning of their career who is passionate about technology and eager to gain hands-on experience within a large international company.

No prior professional experience is required. What matters most is your curiosity, willingness to learn, positive attitude, and readiness to roll up your sleeves and contribute wherever needed. During the internship, you will work closely with both our RUN team (responsible for daily operations and support) and our BUILD team (responsible for projects and technology deployments), giving you exposure to a wide range of technologies, business processes, and IT disciplines.

IT Operations Support

• Support the RUN team with daily activities and administrative tasks
• Use existing tools and scripts to support business and restaurant operations
• Assist with data management and operational reporting activities

Project & Deployment Support

• Support the BUILD team in preparing and coordinating technology deployments
• Assist with the preparation and maintenance of the IT laboratory environment
• Prepare systems and equipment required for software promotions, pilot programs, and testing activities

Testing & Quality Assurance

• Perform functional testing of new software releases and technology solutions
• Document test results and help track identified issues
• Support user acceptance testing and pilot activities

Documentation & Process Improvement

• Create and maintain internal and external support documentation
• Develop and improve operational workflows and support procedures
• Help build knowledge base articles and user guides

Team & Business Support

• Assist the IT Leadership Team with various operational and administrative requests
• Help organize internal meetings, events, workshops, and team activities
• Collaborate with internal teams, suppliers, and support partners

Experience & Knowledge

Essential

• Recently completed or currently completing a diploma in Information Technology (Bsc or Msc degree in IT, CFC Informatique, Brevet Fédéral d'Informaticien or equivalent IT qualification)
• Strong interest in technology and desire to build a career in IT
• Good communication and teamwork skills
• Proactive attitude and willingness to learn
• Comfortable working in a dynamic environment with changing priorities
• Fluent in French and/or English

Highly Valued

• Any hands-on experience with Active Directory, Microsoft Intune, Windows environments, and IT support activities
• Basic scripting knowledge (PowerShell or similar)
• Understanding of basic networking concepts (DHCP, DNS, VLAN, IP addressing) and IT troubleshooting principles
• Previous internship, student project, or personal technology projects
• Interest in restaurant technology, retail, or operational environments

With Us, You Get the Following Benefits

• Flexible working: flexible hours and the possibility to work remotely based on business needs.
• Learning & development: access to local and international training opportunities, including Hamburger University.
• Well-being: contributions to wellness activities and employee support initiatives.
• Restaurant discounts : attractive discounts in our restaurants.
• Corporate Benefits: exclusive offers and discounts through our partner platforms