Application Programmer

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Application Programmer based in Switzerland. As an Application Programmer, you will contribute to a major application modernization initiative focused on Microsoft Dynamics 365 CRM, customer portals, and AI-powered customer engagement solutions. You will design, develop, enhance, and support business-critical applications that improve customer service operations and deliver seamless digital experiences. Working with modern Microsoft technologies, you will help implement intelligent capabilities such as conversational AI, automated contact center solutions, IVR, and document processing. You will collaborate with business analysts, QA specialists, functional teams, and technical leaders to translate business needs into scalable, reliable technical solutions. Operating within an Agile/Scrum environment, you will manage development tasks across the software development lifecycle, from requirements analysis and coding to deployment and production support. This remote-first contract opportunity is suited to a technically skilled professional who enjoys solving complex problems, modernizing existing systems, and exploring emerging AI technologies. You will also have the opportunity to mentor fellow developers, strengthen engineering practices, and contribute to the continuous improvement of enterprise applications. Accountabilities: - Develop and maintain Dynamics 365 applications: Design, build, enhance, and support Microsoft Dynamics 365 CRM solutions to meet evolving business and operational requirements. - Build customer-facing applications: Develop and maintain customer portals and related digital applications that deliver accessible, reliable, and user-friendly experiences.

- Manage the full software development lifecycle: Translate requirements into technical designs, write and test code, troubleshoot defects, deploy enhancements, and provide ongoing application support. - Implement customer service capabilities: Enhance Dynamics 365 Customer Service functionality and support the integration of modern customer engagement technologies. - Develop AI-powered solutions: Contribute to the implementation of Microsoft Copilot Studio, Contact Center, IVR, conversational chat, and other AI-enabled customer service capabilities. - Integrate intelligent document processing: Implement or integrate Microsoft Document Intelligence and related technologies to automate document processing and improve operational efficiency. - Translate business needs into technical solutions: Work with business analysts and functional teams to refine requirements, clarify acceptance criteria, and develop appropriate technical approaches. - Deliver within Agile/Scrum teams: Manage multiple user stories and development tasks within sprint timelines while maintaining quality and delivery standards. - Collaborate across technical teams: Coordinate with QA engineers, developers, business analysts, functional specialists, and technical leadership to ensure successful implementation and testing. - Provide production support: Investigate application issues, identify root causes, implement corrective actions, and maintain the reliability of existing systems. - Mentor and guide developers: Share technical knowledge, support team development, and promote consistent coding standards and software development best practices. - Maintain technical documentation: Prepare and update system documentation, technical specifications, troubleshooting procedures, and release documentation. - Drive modernization and continuous improvement: Identify opportunities to automate processes, modernize legacy applications, improve system integrations, and enhance the overall customer experience.