Unified Communications Manager (80-100%)

p A career at b Lombard Odier /b means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents. brp With a history spanning over 230 years, b Lombard Odier /b is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through b Lombard Odier Investment Managers /b and provide advanced banking technology to other financial institutions. br /ppb“Rethink Everything” is our philosophy /b – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients. /ppb Unified Communications Manager (80-100%) /b /pp The Unified Communications Manager is responsible for the governance, operational performance, service quality, compliance, and continuous evolution of the Bank's Unified Communications (UC) services. /pp Combining b operational leadership (RUN) /b and b tactical management (CHANGE) /b , the role ensures communication services remain reliable, secure, compliant, and aligned with business needs. /pp The position leads a team of b4 Unified Communications Engineers /b and owns the UC ecosystem, including b Microsoft Teams Phone System, Cisco Telephony, SIP SBC services, Teams Rooms, Communication Recording platforms, Contact Center services, Trading Communication Solutions, Digital Event Platforms, Voice Infrastructure Governance, and UC Monitoring Analytics /b . /ppb YOUR ROLE /b /ppb Operational Excellence Team Leadership /b /pullip Own the availability, stability, performance, and lifecycle management of UC services. /p /lilip Ensure service reliability, resilience, user satisfaction, and operational risk reduction through proactive monitoring and continuous improvement. /p /lilip Lead incident, problem, risk, and escalation management, including root cause analysis and corrective actions. /p /lilip Define and maintain operational processes, documentation, capacity planning, KPIs, and SLAs. /p /lilip Coordinate service delivery with internal teams and external vendors. /p /lilip Lead, coach, and develop a team of 4 UC Engineers, managing priorities, resources, performance, and professional development. /p /lilip Manage and oversee Digital Event Platforms Webcasting Solutions /p /lilip Foster accountability, collaboration, knowledge sharing, and continuous improvement. /p /li /ulp Success is measured through service availability, SLA/KPI achievement, user satisfaction, operational risk reduction, team engagement, and delivery of operational objectives. /ppb Tactical, Transformation Governance /b /pullip Execute the UC roadmap in line with business objectives. /p /lilip Drive modernization, automation, cost optimization, and service improvement initiatives. /p /lilip Lead transformation programs across telephony, collaboration, recording, contact center, and communication services. /p /lilip Evaluate emerging technologies and deliver solutions that create measurable business value. /p /lilip Ensure compliance with regulatory, security, and internal requirements in partnership with Risk, Compliance, Security, and Audit teams. /p /lilip Support audits, risk assessments, controls reviews, and remediation activities, including communication recording compliance. /p /li /ulp Success is measured through roadmap delivery, adoption of new capabilities, operational efficiency gains, regulatory compliance, audit readiness, and risk reduction. /ppb YOUR PROFILE /b /ppb Skills, Experience Qualifications /b /pullip Bachelor's degree in Information Technology, Computer Science, Telecommunications, or equivalent. /p /lilip6+ years of experience in Unified Communications or related technologies, including Microsoft Teams Telephony, Microsoft 365, Cisco UC, SIP, VoIP, SBCs, voice routing, dial plans, and telephony architectures. /p /lilip Experience with communication recording platforms, regulatory recording requirements, and video conferencing/meeting room solutions. /p /lilip Good understanding of Identity Access Management (Microsoft Entra ID / Active Directory). /p /lilip Microsoft Teams Voice certification preferred. /p /lilip Cisco Voice certification is a plus. /p /lilip ITIL Foundation certification or equivalent Service Management experience. /p /li /ulpb Leadership Personal Attributes /b /pullip3+ years of experience leading and developing technical teams. /p /lilip Proven ability to balance operational excellence with strategic initiatives and deliver complex cross-functional projects. /p /lilip Strong leadership, stakeholder management, communication, planning, and prioritization skills. /p /lilip Strong ownership, accountability, analytical, and problem-solving capabilities. /p /lilip Service-oriented and customer-focused mindset. /p /lilip Comfortable operating in a highly regulated financial environment. /p /lilip Able to engage effectively with technical teams, business stakeholders, and senior leadership while promoting collaboration and continuous improvement. /p /lilipb Residence in Switzerland or willingness to relocate /b /p /li /ulpb Our Maison’s DNA /b is defined by five core values. b Excellence /b drives us to be the best at what we do, while b Innovation /b fuels our progress. b Respect /b underpins every interaction, and b Integrity /b shapes our actions. Together, we are b One Team /b , united in serving our clients with unwavering dedication. /pp As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. b Diversity, Equity and Inclusion /b are woven into the fabric of our Maison’s DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy. /ppb It is an exciting time to join our Teams. All applications will be handled in the strictest confidence. /b /p /p