Account Manager

IN SHORT

As an Account Manager (100%) in Zurich, you become the trusted host for a portfolio of clients: the person who makes sure their FELFEL experience keeps getting better, from their very first weeks with us all the way to renewal. You'll build real relationships, spot what each client needs before they ask, and turn happy customers into long-term partners.

YOUR RESPONSIBILITIES

• Own and manage a large portfolio of clients from post trial engagement to renewal.
• Build and maintain strong, long-term relationships with key contacts to manage expectations and overall satisfaction and retention.
• Analyze client needs continuously to optimize their experience and pinpoint cross-sell or upsell opportunities.
• Drive organic growth actively within your segment to maximize account potential and business value.
• Engage proactively with clients flagged during health checks and monitor key metrics to prevent churn proactively.
• Lead account reviews, contract negotiations, and renewals with confidence and care. 
• Work hand in hand with our Acquisition, Product, Operations, and Support teams so every client gets one seamless FELFEL experience. 
• Bring what you hear from clients back inside, so we keep making our food and service better.

YOUR PROFILE

• 3–5 years in account management, client success, or a similar customer-facing role. 
• Proven track record of efficiently managing and growing a large, diverse client portfolio.
• Confidence with CRM tools (Hubspot) to keep your work organized and your clients well looked after. 
• A proactive, solution-oriented mindset that combines a sales instinct with a real sense of hospitality — you spot opportunities to grow accounts while genuinely taking care of people. 
• Excellent communication skills and the ease to connect with everyone from an office manager to a CEO. 
• Energy for a fast-paced environment, paired with the patience to build relationships that last. 
• Fluent German and proficient in English. 
• Non-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings. After all, FELFEL is about good food.
• Valid work permit or Swiss passport.

YOU WILL BE MEASURED BY

• Net Revenue Retention (NRR)
• Churn Rate
• Portfolio Growth (Cross-sell/Upsell)
• Client Health Score
• Customer Satisfaction (CSAT or NPS)

OUR BENEFITS

• Lots of delicious food, just a few steps away from your desk - we make your gastronomic dreams come true
• Best barista coffee and tea for the whole team, thanks to our innovative Gavetti coffee machine
• 5 weeks holiday per year, as well as the chance to buy an extra week of vacation 
• Two full weeks of ‘work from anywhere’ per year to bring more variety to your work day
• We care about your future with an above-mandatory pension fund
• New parents get 16 or 3 weeks, respectively, of fully paid parental leave. We also support the return to work by making a generous financial contribution to childcare until the child reaches kindergarten age.
• We encourage our employees to use public transport by covering your half-fare travelcard
• Great team events, such as our well-known FELFEL Summer Outing
• Stay active and healthy with our weekly sports sessions

Ready to apply? If this sounds like the perfect role for you, please submit (German or English):

• Your CV & complete documents (references, diplomas) 
• A short video introducing yourself and telling us why you are our next Account Manager (max. 1 minute)

ABOUT US

FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality. 
With our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day. Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;).
FELFEL is a family business that was founded in 2013. Today, we take care of around 1000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York.