Operations Associate | A-Players

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Operations Associate based in Switzerland. We are seeking a detail-oriented and proactive Operations Associate to support the smooth running of a growing international team and a network of more than 50 business associates. This is an entry-level opportunity for a curious generalist who enjoys bringing structure to processes, coordinating administrative activities, and solving operational challenges. You will initially take ownership of established workflows, including associate administration, invoicing, people coordination, and internal requests, with guidance from experienced operations colleagues. As you gain confidence, you will have the opportunity to improve existing processes, introduce automations, and lead projects of your own. Working remotely with US-based startups and an international team, you will gain direct exposure to fast-moving business environments and AI-powered ways of working. The role is designed for someone eager to learn quickly, take responsibility, and grow beyond their initial responsibilities. Accountabilities: - Associate servicing: Coordinate onboarding documentation, offers, non-disclosure agreements, matching paperwork, and reference checks for new associates. - Manage monthly invoicing for more than 50 associates, including collecting and validating invoices, following up on outstanding submissions, checking records, and preparing payroll calculations. - Maintain accurate associate records, including time off, work anniversaries, events, access requests, and confirmation letters, using internal systems. - Respond to day-to-day associate questions and ensure administrative requests are handled accurately and promptly. - Team and people administration: Coordinate birthday and anniversary gifts, well-being packages, team activities, meetups, business trips, and offsites, including logistics and budget preparation. - Support internal recruitment administration by managing job posts, application links, and interview calendars.

- Coordinate onboarding logistics for new core-team members, including accounts, invitations, equipment, and merchandise. - Operational support: Assist the Head of Operations with research, vendor and tool comparisons, testing, information gathering, document preparation, proofreading, and administrative finance groundwork. - Handle varied requests from colleagues, including researching services, maintaining internal systems, preparing surveys, and organising information. - Triage incoming operational requests, determine the appropriate next steps, complete tasks, and escalate issues when necessary. - Identify opportunities to improve or automate recurring workflows, using AI and productivity tools while carefully verifying their outputs. Requirements: - A junior-level generalist profile with a strong willingness to learn and develop within an operations function. Previous experience is less important than working style, reliability, and potential. - Exceptional strength in at least one of the following areas: - Very fast learning and the ability to understand context and instructions quickly. - Strong practical knowledge of AI tools or technical systems. - Commercial experience involving contracts, invoices, clients, or electronic signatures. - Excellent attention to detail, with the ability to identify inconsistencies in dates, figures, documents, and administrative records. - Strong organisational skills and the ability to turn fragmented information or informal requests into clear, actionable tasks. - Regular use of AI tools for learning and productivity, with an understanding of effective prompting and the importance of checking AI-generated results. - Ability to manage priorities independently, organise daily workloads, and communicate potential issues proactively.