Job Manager, Onboard Cruise Sales - U.S. Market
MSC Cruises
Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your PurposeThe Manager, Onboard Cruise Sales – U.S. Market, is responsible for supporting the execution and performance of onboard sales across MSC Cruises’ U.S.-based ships. This role ensures that sales initiatives, campaigns, and onboard programs are effectively implemented and optimized for the U.S. market. Working closely with both Geneva leadership and U.S. teams, the position focuses on driving conversion rates, guest engagement, and revenue delivery while providing market insights and operational support that enhance onboard sales performance. This is a hybrid position requiring 3 days per week in the office, in Miami. Your ImpactSupport, coach, and collaborate with U.S. shipboard sales teams to strengthen sales effectiveness, improve conversion rates, and consistently deliver against revenue targets while maintaining a high-performance culture.; Implement onboard sales and marketing initiatives from Headquarters, adapting them for the U.S. market, and establish a consistent onboard sales process that drives guest engagement, boosts conversion, and increases revenue.; Cooperate with the marketing department to design and distribute sales materials, oversee onboard marketing activities supporting Future Cruise promotions, and ensure all promotional activities align with brand guidelines.; Monitor and analyze U.S. onboard sales results, campaign effectiveness, and revenue metrics; leverage data analysis to provide actionable insights on guest sentiment, booking barriers, and market dynamics.; Prepare and deliver weekly updates on key promotions, sales campaigns, and onboard initiatives.; Partner with Revenue Management to execute sales campaigns; work with onboard operations to integrate sales activities into the guest journey; and coordinate with U.S. shoreside marketing, sales, and loyalty teams to build awareness of the onboard booking channel across B2B and B2C audiences.; Monitor daily bookings, review marketing collateral, manage the inventory of sales materials, and ensure smooth execution of onboard promotional activities.; Provide day-to-day assistance to Cruise Consultants in handling bookings, troubleshooting system issues, FCC requests, and resolving special guest inquiries.; Build and maintain strong relationships with stakeholders onboard and shoreside, ensuring alignment with global direction and providing consistent feedback to optimize U.S. onboard sales performance.; Your Journey so farPrior shipboard experience is required.; Previous experience in managing cruise sales is highly preferred.; Proven ability to lead, coach, and develop remote sales teams.; Skilled in analyzing complex data, creating actionable reports, and leveraging insights to drive revenue and optimize operations.; Proficiency in MS Office, Salesforce, and BI tools is preferred.; Strong analytical skills to translate data and targets into effective strategies.; Exceptional skills in influencing, presenting, and communicating effectively with audiences at all levels.; In-depth knowledge of market trends, data-driven insights, and guest engagement strategies.; Your EssentialsUS Passport or US Permanent Resident; MSC Cruises is an E-Verify employer; MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs. Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!
Die Stellenanzeige wurde vor Vor 29 Tagen veröffentlicht
Ähnliche Jobs, die für Sie interessant sein könntenBasierend auf das Stellenangebot Job Manager, Onboard Cruise Sales - U.S. Market in Ausland
- ...Your PurposeMSC Cruises, the world’s third largest and... ...rapidly growing cruise line is recruiting for a Trade Marketing Manager for its USA operations... ...with the Sales leadership team to... ...teams both in the U.S. and in the Geneva... ...strategies and tactics.; Manage one direct report...EmpfohlenRemote job
- Your PurposeAre you passionate about creating unforgettable guest experiences while driving exceptional sales performance? As a Cruise Sales Manager, you will play a pivotal role in delivering excellence on board, ensuring our guests have the voyage of a lifetime. By inspiring...Empfohlen
- ...opportunity exists for a talented Onboard Marketing Specialist to join our newly... ...hospitality environment. • Manage and update the content... ...benchmarks within the luxury cruise and hospitality sector to identify... ...advantage. • Bachelor’s degree in Marketing, Communications...Empfohlen
- Your Purpose As a Cruise Staff Manager, you will be the heart of the onboard experience. You will lead, guide, and inspire... ...service that aligns with our brand’s values of luxury, comfort, and... ...cruise experience. Your ability to manage staffing levels, foster...Empfohlen
- Your PurposeJoin our MSC Cruises Excellence Hub in Valencia as a Personal Cruise Consultant, a high-performance sales role for commercially driven... ...handling and urgency management; Guide customers from interest... ...and incremental revenue; Manage accurate CRM records ensuring...EmpfohlenSchichtarbeit
- ...lifetime and make Europe’s rivers your home.... ...(f/m/d) - River Cruises WANDERLUST? Your... ...Historic old towns, local markets, and cultural... ...the hotel- and crew-management for international cruise lines, sea chefs offers... ...career opportunities onboard cruise ships in the...Mit Unterkunft
- ...Your PurposeMSC Cruises, the world’s third largest and fastest growing cruise line brand is hiring... ...in departmental sales efforts to move... ...duties as assigned by management.; Your Journey... ...’s degree in Marketing; Business Administration... ...of customer, market dynamics and...
- ...and make Europe’s rivers your home... ...(f/m/d) - River Cruises WANDERLUST? Your... ...towns, local markets, and cultural highlights... ...hotel- and crew-management for international cruise lines, sea chefs... ...opportunities onboard cruise ships in... ...with Hotel Manager; Why sailing...StellvertretungMit Unterkunft
- ...and make Europe’s rivers your home... ...(f/m/d) - River Cruises WANDERLUST? Your... ...towns, local markets, and cultural highlights... ...hotel- and crew-management for international cruise lines, sea chefs... ...opportunities onboard cruise ships in... ...public rooms; Sales-orientated work...Öffentlicher DienstMit Unterkunft
- Your Purpose As a Cruise Ambassador, you are the face of our cruise... ..., ensuring that each guest’s experience is memorable and exceptional... ...world will help enhance their onboard experience, making it seamless... .... 5.You are skilled at managing multiple tasks, prioritizing...
- ...lifetime and make Europe’s rivers your home.... ...(f/m/d) - River Cruises WANDERLUST? Your... ...Historic old towns, local markets, and cultural... ...the hotel- and crew-management for international cruise lines, sea chefs offers... ...career opportunities onboard cruise ships in the...Mit Unterkunft
- ...company MSC Group`s hundreds of... ...redefines the luxury cruise experience,... .... The Marketing Analyst will play... ...analytics, revenue management, and external... ...Performance Marketing Manager to translate... ...of sales and marketing principles... ...the ability to manage multiple projects...Schichtarbeit
- Your Purpose As a Future Cruise Consultant, you will play an essential role in shaping the... ...adventures with us. Your passion for sales and exceptional customer service will help... ...lasting memories and contribute to our company’s success. Your Impact Your expertise...
- ...for guests of all ages. As a Water Park Cruise Staff member, you are a vital part of this... ...have a fun, safe, and enjoyable time at our onboard water parks. You will be responsible for... ...environment. 6.Physical fitness to manage activities that require active participation...
- ...Your PurposeMSC Cruises is seeking to... ...employee cruise privileges.... ...Purpose: The Manager, Digital Guest... ...itinerary or onboard experience communications... ...and marketing tools,... ...operations, sales, and trade support... ...communications for U.S. and Canadian... ...ability to manage multiple...Soforteinstellung
- ...professional service in theEmporium Market Place and behind the food... ...duties as requested by the management. • Set up, organize, clean,... ...customer service driven. • Cruise industry experience is an advantage... ...way to discover the world’s most inspiring destinations by...Stellvertretung
- ...friendly, ensuring our guests are always entertained. Whether it’s hosting trivia nights, organizing themed parties, or simply sharing... ...smile, your energy and enthusiasm will shape the spirit of our cruise experience. Your Impact From the moment our guests come aboard...
- ...PurposeJoin our MSC Cruises Excellence Hub in Valencia as a Sales Leader, where you... ...deliver exceptional cruise booking experiences... ...Performance Management Execute daily team... ...Collaborate with Regional Manager, Quality team, and... ...Bachelor's degree in Business,...VollzeitSchichtarbeit
- ...MSC Group’s hundreds of... ...redefine the cruise experience,... ...the global Marketing team and... ...depth, across markets. Your... ...Management & Governance... ...channels.; Manage and curate... ...and global market adoption.;... ...– Fleet & Onboard Experience... ..., markets, Sales, and PR with...
- ...company MSC Group's hundreds of years of... ...transform and redefine the cruise experience,... ...commercially driven Marketing Director to... ...ANZ luxury consumer. Manage the marketing calendar... ...-class digital and sales tools to drive conversion... ....; Customer & Market Insights: Leverage...
- ...Your PurposeMSC Cruises, the world's third-largest and fastest-growing cruise brand, is expanding its Marketing team in the U.S. Reporting to the... ...Direct Marketing Manager, the Direct... ...campaign timelines and manage the email and SMS... ...with Adobe, Marketo, Attentive, Asana...
- ...company MSC Group’s hundreds of years... ...and redefine the cruise experience, creating... ...professional with strong marketing, digital and... ...across markets. This role is responsible... ...audience for each market to continuously optimize... ...-up environment, managing multiple...
USD 90000 - USD 110000 pro Jahr
...for a Revenue Management Analyst to join... ...Reporting to our Manager of Revenue... ...in the assigned markets based on supply... ...competitive landscape, market conditions,... ...as Marketing, Sales, Call Center, Operations... ...the analyst’s supervision;... .../or discounted cruise.; nHighly...Vollzeit- ...sail! Your PurposeMSC Cruises is expanding its Human... ..., FL and is hiring a Manager, HR Operations. This role... ...regulations across the U.S. and Canada, including... ...employee experience.; Manage day-to-day compensation... ...cycles, merit reviews, and market benchmarking.; Partner...
- ...Your PurposeThe Manager of Revenue Management... ...sailings and markets, driving optimal... ..., translating market data and competitive... ...actions. ; Manage, mentor, and develop... ...to Marketing, Sales, Contact Center,... ...so farBachelor's degree required;... ...related functions; cruise or travel/...
USD 80000 - USD 190000 pro Jahr
...Join our team as a remote Inbound Sales Consultant at Viking Cruises! As an essential part of our company... ...drive consumer loyalty; nExplain cruise itineraries, onboard amenities, and pricing details;... ...extenders, Wi-Fi repeaters, MiFi's, or Hotspots); n n; n n; nLocation...StundenlohnVollzeitVon zu HauseRemote jobHomeoffice- ...Your PurposeMSC Cruises, the world’s third largest cruise line brand is expanding its Trade Sales team in the USA. Reporting... ..., Trade Sales , the Manager, Business... ...internal stakeholders to manage CRM functionality, enhancements... ...Sales leadership, Marketing, Revenue Management,...Remote job
- ...guidance of the FandB Manager maximize guest satisfaction... ...food and beverage marketing and sales strategies. All works... ...restaurant reservations, cruises arrival list, and VIP... ...the department’s efficient operation, and... ...Hospitality and/or luxury Cruise lines. • High School...Flexible Arbeitszeit
- ...As an Assistant SPA Manager, you will play a... ...will help elevate our onboard SPA to new heights,... ...making every guest’s journey an... ...elevate the overall cruise experience. By ensuring... ...Demonstrated ability to drive sales and revenue within... ...to inspire and manage a multicultural...
- ...PurposeAs the HUB Manager you will lead the photo... ...and video services onboard, creating... ...operations, driving sales, and inspiring a high... ...guests cherish their cruise memories for a lifetime... ...Journey So FarHere’s what we’re looking... ...ability to manage and develop a diverse...
Wollen Sie mehr Stellenangebote erhalten?
Abonnieren Sie und erhalten Sie ähnliche Stellenangebote wie Job Manager, Onboard Cruise Sales - U.S. Market. Seien Sie der Erste, der sich bewirbt!
