Ingénieur Support IT / Spécialiste ITSC (h/f)

pDo you want to apply your technical skills in a versatile IT environment and competently support employees in their daily work? Then an exciting role awaits you in our IT Service Center. /ppAs part of our IT Service Center, you are an important point of contact for our employees both domestically and abroad. You assist with technical issues related to systems, applications, workplaces, mobile devices, and specialised hardware. At the same time, you help to continuously improve our IT processes, documentation, and technical solutions. /ph3What we offer you /h3ulliBalanced life-work balance /liliA strong and diverse team behind you /liliA respectful leadership culture /liliFast decision-making processes /liliAttractive training opportunities and state-of-the-art work equipment /liliTeam spirit, passion, and a dynamic working environment /liliStrong corporate values /li /ulh3Your tasks /h3ullibDevice, Mobile and Workplace Support: /b You support the management, configuration, updating, provision, and commissioning of IT devices, mobile devices, peripherals, and specialised technical hardware. /lilib1st Level Support: /b You are the point of contact for national and international employees and assist them with issues related to our systems, applications, and IT work tools. /lilibIncident and Service Request Management: /b You handle faults and service requests in a structured manner within the ticket system, analyse causes, and ensure sustainable solutions. /lilibApplication Support: /b You help users to use our operational applications efficiently and contribute to stable operations. /lilibOn-site and Field Support: /b You support our employees directly at various locations as needed and assist with installations, device replacements, fault analyses, and technical clarifications. /lilibIT Processes and Documentation: /b You document solutions, improve recurring workflows, and help to further develop our support processes. /lilibParticipation in IT Projects: /b You contribute your technical understanding to IT projects and support rollouts, technical improvements, and the introduction of new solutions. /lilibCollaboration with 2nd-Level Teams: /b You work closely with various IT specialist teams, coordinate technical clarifications, and support the implementation of solutions. /li /ulpbWhat to expect: /b /ppYou can expect a versatile role in the IT Service Center with exciting tasks in support, workplace environment, field support, mobile device management, and collaboration with various IT specialist teams. /ppYou are not only responsible for individual tickets but also help to implement technical solutions sustainably, improve processes, and ensure stable IT operations for our employees. /ppIn doing so, you work in a committed team, gain insight into various IT areas, and can develop your professional skills. /ph3Your profile /h3ulliYou have completed vocational training, ideally in computer science or logistics with further training or experience in the IT field. /liliYou have experience in IT support, workplace support, device management, or a technical environment. /liliYou have a good technical understanding and enjoy support, hardware, software, mobile devices, and operational applications. /liliYou approach faults systematically, think solution-oriented, and find pragmatic solutions. /liliYou work in a structured, careful, and reliable manner. /liliYou are customer-oriented, helpful, and communicate in a friendly and clear manner. /liliYou are proficient in German and English, both spoken and written. French or Italian are advantageous. /liliYou work independently, are resilient, flexible, and keep an overview even with multiple tasks. /liliYou are open to new technologies and want to develop professionally. /liliYou are willing to occasionally perform on-call duty outside regular working hours. /li /ul #J-18808-Ljbffr