Customer Support Engineer

pMalvern Panalytical is the world’s leading provider of laboratory and process measurement technology. Our devices are used in quality control, process control and RD for structural, element and physical analysis. The areas of application range from building materials and metals to pharmaceutical and biotechnological products and nanomaterials. Our clients in the field of RD are mainly customers in the academic environment (chemistry, biology, geology, mineralogy, crystallography, physics, materials science, materials development) and the high-tech industry (pharmacy, life science, steel, cement, petrochemicals, semiconductors, solar). /ppROLE: bCustomer Support Engineer (m/f/d) /b /ppREPORTING TO: Customer Support Team Leader /ppLocation: Switzerland / Wädenswil /ppFrom tabletop till floor standing, our analytical systems and solutions help the world’s top researchers do ground-breaking work on the small things that make big things possible. We’re after enquiring minds, imaginative thinkers, and proud geeks. Those who are irresistibly drawn to hard problems others can’t crack. Those who are always thinking ‘what if…’. Does this sound like you? Then read on…. /ph3What’s the job? /h3pIn your new role, you will be responsible for the installation, maintenance and repair of our systems. You will join the Customer Success team, and report directly into the Customer Support Team leader /ph3What are your responsibilities? /h3ulliExecute established Malvern Panalytical Support Group procedures. /liliEnsure overall customer satisfaction. /liliTimely execute assigned service orders /liliBe an ambassador of customer support excellence on site and support with problem diagnosis and system repairs. /liliSupport customers with necessary training /liliManage tools and stock. /liliTravels as needed to fulfil the above responsibilities. /li /ulh3Your Profile /h3ulliBSc Electronics, Chemistry, Physics, Mechatronics or comparable /liliFlexible and customer-oriented, /liliStrong problem-solving skills, /liliExcellent social and communication skills, /liliFluent in English, French and German, /liliMust be proficient with Microsoft Office software, /liliGood knowledge of IBM-compatible computers and their operating systems as well as previous knowledge of a business management system, such as SAP and SalesForce/ ServiceMax, would be an advantage, /liliWilling to travel within the country and occasionally internationally. /liliValid driving license for cars /li /ulh3So if you are the person we are looking for, we’ll give you: /h3ulliParticipation in a vibrant and multicultural international team of committed, bright, highly motivated and passionate specialists with an excellent dynamic working atmosphere. /liliThorough induction and continuous training /liliFirst-hand exposure to the life science industries, including pharma and biotechnology /liliA function where you will shape the future and be part of a great team in an international, high-tech environment /liliCompetitive benefits package /liliCompany vehicle /li /ulh3bAbout us - Malvern Panalytical, Micromeritics and SciAps. /b /h3pTogether we are a powerful and highly complementary combination of market leading technologies. /ppWe are the toolmakers for the world’s most innovative companies, academic institutions, and government laboratories.We are their partners in discovery. /ppbMalvern Panalytical /b instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure. /ppbMicromeritics /b manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery.Our leading technologies measure surface area, porosity, density, adsorption and particle activity. /ppbSciAps /b specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.br/We have a global footprint with RD and manufacturing sites in North America, Europe, and Asia. /ppWe are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support. /ppWe are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. /ph3bMalvern Panalytical, Micromeritics SciApsbr/Your Partners in Discovery /b /h3pMalvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us. /p #J-18808-Ljbffr