UX Researcher, Programs & Operations

ppChange the way the world travels /p pJoin the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it's all powered by our commitment to make every single journey extraordinary - including yours. /p pReady to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step. /p h3Team mission /h3 pUX Research at GetYourGuide is responsible for understanding all the users we serve, the problems we solve for them, and maximizing their trust, so that decisions across product, design, and business are grounded in evidence rather than assumptions. The team combines hands-on research with the systems, tools, and processes that enable researchers and cross-functional partners to move faster and act on insights with confidence. /p pWithin the Product and UX organisation, the Research Programs Operations function owns the infrastructure behind that work: knowledge management, recruitment, tooling, and governance. This role will sit at the center of that function, building the programs and AI-assisted workflows that let the wider research practice scale without sacrificing quality. /p h3Your mission /h3 ul liDesign and maintain the systems, tools, and programs that help researchers and cross-functional partners turn evidence into decisions at scale, covering knowledge management, recruitment, self-serve research, tooling, and governance. /li liSpot and build AI-powered workflows that speed up the research and design process, from intake and participant recruitment through synthesis, rollout and activation. /li liYou work confidently with senior stakeholders on feasibility and trade-offs, turning research into decision-ready outputs, not open-ended discussion. Builds sticky artifacts (concept visuals, posters, prototypes, one-pagers) that make ideas land. /li liHelp run team meetings, discovery workshops or related forums that surface operational gaps early, size up resourcing needs, and inform the team's roadmap. /li liAdvise stakeholders on the appropriate processes or tools for their specific problem and help new teams adopt these systems, e.g., by organizing training sessions. /li liTake ownership of ongoing research tool screening, vendor onboarding, security assessment, negotiations, access management and org-wide trainings. /li liWork across product, design, marketing, and business teams to shape the end-to-end customer experience, help and track the research team, tying findings back to business outcomes and KPIs. /li /ul h3What you need to be successful /h3 ul li5+ years of experience in UX Research, UX Strategy, or UX Program Management in a tech organization, including exposure to research-specific operations. /li liA track record of building research systems and user panels that hold up at scale without compromising quality. /li liRefined operational know-how across qualitative incl. unmoderated interviews and quantitative research methods and choosing the right level of rigor for the situation. /li liA history of shifting major program-related decisions at the senior stakeholder level, through communication program innovation, not just reporting findings. /li liSkill in independently visualizing direction - through sketches, prototypes, service blueprints, or AI-assisted outputs - paired with a clear, hands-on point of view on how AI should reshape research workflows. /li liFamiliarity with research ethics, accessibility frameworks, customer relationship (CRM), consent (NDAs), and related policies (GDPR, e-privacy, DSA, WCAG, etc.) /li liSolid business judgment (b2c, ideally also b2b), able to tie research to trade-offs and commercial impact. /li liSound experience in vendor management, budget tracking and negotiations. /li liConcise level-specific communicator. /li /ul h3Extras that give you an edge /h3 ul liExperience designing or facilitating cross-functional communication programs and events at scale. /li liA sound understanding of the current research vendor and tooling landscape, a track record of negotiation wins and success in tool migrations across functions. /li liBackground in building or deploying AI agents for operational use cases (e.g., recruitment pipelines, repository and synthesis tools). /li /ul h3How we’ll make your career journey extraordinary /h3 ul liAnnual personal growth budget and mentorship programs for continuous learning and development /li liWork from anywhere in the world for 30 days per year /li liA hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time. /li liOpportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events /li liMonthly transportation and fitness budget /li liDiscounts for you, your friends, and family on GetYourGuide activities /li liLanguage reimbursement program /li liHealth and wellness benefits /li /ul pAnd more... /p h3We’re an equal opportunities employer /h3 pOur commitment is that every qualified person will be evaluated according to their skills, regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application. /p /p #J-18808-Ljbffr