CS Business Analyst

Richemont, uno dei leader mondiali nel settore del lusso, ha diverse Maison specializzate in gioielli, orologi e accessori di alta gamma. Ogni Maison incarna con orgoglio una tradizione di stile, qualità e artigianalità e Richemont si impegna a preservare il patrimonio e l'identità specifici di ciascuna di esse. Allo stesso tempo, ci impegniamo a innovare e progettare nuovi prodotti in linea con i valori delle nostre Maison, attraverso un processo di creatività permanente. FOR THOSE WHO WELCOME CONNECTION Join a highly connected community where individual expertise and shared experience combine across disciplines to spark fresh ideas and keep us moving forwards. Play your part in driving our collective success. YOUR ROLE We are seeking a Custumer Service Business Analyst that have a strong analytical mindset and the ability to turn complex Customer Service data into clear, actionable business recommendations. You are a partner efficiently with operational teams, understand their challenges and lead the implementation of data-driven solutions that improve performance. You are comfortable engaging with stakeholders at different levels of the organization, challenging assumptions and communicating insights with clarity and assertiveness. You combine rigor, agility and strong priority management to deliver high-quality analysis. PLAYING YOUR PART You will: \- Deliver actionable business insights: · Conduct ad hoc strategic analysis using Customer Service data to identify trends, explain performance drivers and support informed business decisions. · Perform regular analysis of Customer Service operational performance across markets and the Manufacture, highlighting key variances, risks and opportunities. · Support resource planning and capacity management , define the relevant assumptions and indicators to refine forecast models, and communicate expected trends to operational stakeholders. \- Lead analytics and reporting projects: · Lead the implementation of selected analyses and analytical solutions in partnership with operational, from business-needs definition through deployment and adoption. · Manage analytics initiatives from initial conception and prototype testing to global rollout, ensuring milestones, dependencies, and business priorities are met. · Proactively identify reporting gaps and inefficiencies, proposing analytical solutions that streamline daily workflows and operational routines. · Collaborate closely with analytics engineer to define business logic, translate metrics into data modeling requirements, and test underlying data pipelines. · Guarantee consistency, accuracy and integrity of CS data across all systems (SAP, GCP, Looker), applying standardized KPI definitions across markets. \- Lead data transformation project for Customer Service (project): · Lead the migration of current reporting tools to Looker, ensuring business continuity, data consistency, stakeholder alignment and effective user adoption. · Develop onboarding documentation, run interactive training sessions, and guide end-users on leveraging Looker for self-service analytics. · Establish usage tracking routines to monitor dashboard adoption, gather user feedback, and iterate solutions to keep tools relevant and impactful. WHAT WILL MAKE YOU SUCCESSFUL?Success in this role will require: · Master’s degree in Data, Engineering, Business Intelligence, or equivalent experience

• 3–5+ years of experience as a Business Analyst, Data Analyst, or Analytics Consultant, ideally within luxury, aftersales.