Customer service

Manpower
​
Established in 1948 in Milwaukee, Wisconsin (USA), Manpower is a global leader in the human resources industry. Operating in 82 countries with a network of over 3,900 offices, the company supports the workforce needs of more than 400,000 clients worldwide.
As specialists in the recruitment and selection of permanent and temporary professionals across all major economic sectors, we have been operating in Switzerland for over 60 years, employing more than 260 professionals across 37 locations nationwide.

For our estimated client, we are looking for an experienced Customer service

​
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction

Main responsibilities:

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, Trade Compliance Team, Chamber of Commerce, and other internal and/or external teams.
• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
• Preparing and analyzing regular statistics (e.g., Revenue Forecasts, Requested Delivery Dates) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.
• Ensuring timely cash collection and support accounts receivables reconciliation.

Requirements:

• Commercial Experience, (minimum 3-5 years) in Order Handling.
• You are familiar with Incoterms 2010, Free Trade Agreements, Export Control concept (product, third parties, counties)
• You are skilled in using Microsoft Office, SAP SD, Outlook, Teams
• You are positive and have a problem solving mindset.
• You demonstrate care and collaboration in your words and actions.
• You hold a degree in Commercial Administration / Commercial Processing.
• You are at ease communicating in English and Italian.

​
PLEASE REGISTER YOURSELF AND UPLOAD YOUR CV AT OUR OFFICIAL WEBSITE: IN ORDER TO PROCESS YOUR APPLICATION.

Branche: Sonstige Industrien

Funktion: Kundenservice