Solutions Engineer

ppRivia is a technology company building a data engine that powers the future of clinical trial intelligence. Rivia was founded on the belief that new drugs can be brought to market more successfully with a fraction of today's capital. /ppBiotechs are the source of most therapeutic innovation, yet clinical development is constantly constrained by fragmented data and outdated tooling. Rivia unifies clinical trial data at scale through a core engine built as a reusable intelligence layer, comprising hundreds of configurations and trial-specific logic, independent of source structure. This vertical stack of data engine, workflows, and agents creates a distinct advantage in how trials are operated. /ppOver the past two years, European and US based biotechs running global clinical trials on Rivia have demonstrated measurable impact, from earlier understanding of therapeutic potential to significantly more efficient trial execution. In March 2026, Rivia raised its $15M Series A led by Earlybird Venture Capital. /ppRivia’s ambition is to become the standard infrastructure for modern drug development, transforming how trials are executed end-to-end. /ph3bAbout Customer Success Team /b /h3pAt Rivia, our Customer Success team plays a crucial role in navigating clinical trials and integrating our advanced technology into Biotechs processes. We are dedicated to ensuring that our clients achieve their goals and extract the fullest value from our platform. By fostering strong relationships, offering expert advice, and delivering unwavering support, we drive high levels of customer satisfaction and retention. Our commitment to understanding and addressing client needs guarantees a smooth and rewarding experience with Rivia. Joining our team means making a substantial impact on a fast-growing startup and Biotech innovation at large, with ample opportunities for professional growth and career advancement. /ph3bThe Role /b /h3pWe are seeking a highly motivated and versatile Solutions Engineer to join our dynamic team in Zürich. This role is integral to both our technical operations and customer engagement, requiring a blend of scientific acumen and interpersonal skills. You will be responsible for understanding client needs, facilitating smooth integration of our platform, and contributing to the development of new features and enhancements. /ph3bWhat Excites You /b /h3pA collaborative startup where your work has a direct impact on our customers and the team. /ppA fast-paced environment where you can leverage your technical and interpersonal skills. /ppPlaying a pivotal role in client success and satisfaction. /ph3bResponsibilities /b /h3ulliCollaborate with our team to understand clinical trial assessment and monitoring needs, data integration requirements, and customer needs. /liliUtilize Rivia's heuristic-based approach to generate data integration code, mapping third-party vendor data sources to Rivia’s database. /liliLead customer onboarding processes, set up dashboards, and ensure the smooth integration of client teams into the Rivia platform. /liliManage client accounts, providing ongoing support and ensuring satisfaction. /liliWork closely with software engineers to contribute to the development of new platform features and enhancements. /liliTroubleshoot and optimize data integration pipelines for accuracy and reliability. /liliEngage in business development tasks, including identifying new opportunities and contributing to strategic planning. /liliContribute to integration documentation and knowledge sharing to enhance the team's capabilities. /li /ulh3bWhat Excites Us /b /h3ulliPrior experience working in biotech/pharma industry /liliBachelor's degree in Biomedical Engineering, Computer Science, Data Science, Life Sciences or equivalent experience. /liliStrong problem-solving skills and attention to detail. /liliGreat agency and proactive mindset with an ability to work both independently and as part of a collaborative team environment. /liliExcellent communication and presentation skills. /liliPassion for technology and a desire to contribute to the growth of a dynamic startup. /li /ulh3bBonus Points: /b /h3ulliExperience in a technical support or solutions specialist role, preferably within the biopharma or healthcare sectors. /liliProficiency in at least one programming language and data manipulation tools, such as Python, R, SQL, Java, or similar. /liliFamiliarity with CDISC SDTM and other clinical data standards (e.g., FHIR, ICD, MedDRA, ATC, WHODrug, LOINC). /li /ulh3bOur Values /b /h3pAt Rivia, we are committed to excellence, continuous learning, and the success of both our customers and our team. If you are driven to exceed targets, eager to shape the future of clinical trials, and passionate about making a meaningful difference in the biotech industry, Rivia is the place for you. /ppbIn it to Win it /b: Approach every challenge with determination, resilience, and a drive, aiming for the best outcomes and solutions. /ppbEmbrace change /b: We see change as an opportunity for growth, innovation, and improvement, continuously evolving to stay one step ahead /ppbWhy not? /b: Asking why not, instead of why, allows us to show our curiosity, allowing us to challenge assumptions and explore new possibilities. /ppbFind the gap /b: We are curious and we proactively approach identifying opportunities and solving problems before they arise. /ppbCollective accountability /b: We are one team, on one mission and we are committed to shared responsibilities and mutual support, enabling trust and collaboration. /ppbValue-add solutions /b: Know better. Act better. We are dedicated to delivering meaningful and impactful results. /p /p #J-18808-Ljbffr