Head of Cloud Managed Services (m/w/d) 100%

Your creative freedom In this key position, you will be responsible for the overall operation and development of our cloud managed services in Switzerland. You ensure a high quality of service, optimize operational processes and actively shape the cloud transformation of our customers.Strategy portfolioYou implement the global cloud managed services strategy in the Swiss marketYou are continuously developing our service portfolio (public, private, hybrid, AI, SAP, Oracle, hyperscaler)You ensure scalability, standardization and sustainability of our servicesManagement organizationYou take on the disciplinary leadership of our cloud managed services organizationYou are responsible for the professional development of operating models, standards and governanceYou manage international delivery teams in close cooperation with near/offshore unitsYou strategically develop our teamsYou are responsible for budget, resource and capacity planningDelivery operationYou ensure the stable, secure and efficient operation of our cloud servicesYou are responsible for SLA compliance and service qualityYou manage incident, problem and change managementYou continuously optimize processes, automation and efficiency (e.g. FinOps, AIOps)You control the economic performance of the service companyGovernance ComplianceYou define and are responsible for service governance and operational guidelinesYou ensure compliance with regulatory requirementsYou work closely with security and compliance unitsCustomers CollaborationYou support sales and customer service teams with managed services deals and transformationsYou are the central point of contact for operational and delivery issuesYou manage escalations at management levelThat's why you fit in with usTechnical requirementsCompleted degree (e.g. computer science or comparable)Several years of experience in managed services or cloud operations environmentsMany years of management experience (min. 10 years) in complex delivery organizationsProfound knowledge of hyperscaler technologies (AWS, Azure, etc.)Experience in IT service management, cloud governance, and FinOpsKnowledge of the Swiss market is an advantagePersonal competenciesExcellent leadership and communication skills in Swiss German and EnglishHigh customer, quality and results orientationStrategic thinking combined with operational strengthAssertiveness and decisiveness #J-18808-Ljbffr