Position Overview

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.

Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division.

Together we can make a great impact for our clients home and abroad, securing their lasting success and financial security.

The business are looking for a Client Service Executive to support the Relationship Managers and Investment Managers covering the

Market in the day to day servicing of clients through processing transactions, resolving account/payment problems and providing all round operational support.

Responsibilities

Day-to-day client contact, incl. receipt and confirmation of instructions, preparation of client documentation, forms, agreements
Handling daily management of maturities (deposits, foreign exchange, options, bonds, loans)
Handling cash management of account balances as well as outgoing and incoming transfers
Support Client and Investment Advisors in identification of business opportunities to support team in achieving the set financial targets
Leverage Deutsche Bank product and service offering to attract new clients
Executing and booking all kind of financial transactions (i.e. bonds, equities, foreign exchanges, options, structured products, alternative investments)
Co-ordination of workflow between First and Second Lines of Defense across Business, Client Lifecycle Management, AFC & Compliance
Participate in active knowledge sharing and collaboration within business area
Identify and contribute to the improvement opportunities of internal processes and documentation
Assisting with account openings and periodic reviews, and application of KYC policies and procedures
Ensuring follow-up and regulations of outstanding client’s documentation
Ensure that business is conducted in line with cross-border rules and other policies and regulations
Assisting Client Advisors to manage client’s inquiries through the interaction with clients, internal departments, local and offshore teams
Preparing and organizing business trips, client events, marketing initiatives for Client and Investment Advisors
Handling various tasks inherent to the general administration of accounts
Ensuring follow-up of back-office related corrections
Complying with Swiss and internal rules/regulations and adhering to compliance standards

Skills

Technical Skills

English&Turkish proficient, languages from Emerging Europe countries would be a strong advantage (e.g., Hebrew, Russian, Ukrainian, Greek)
Proficiency - Microsoft Word, Excel, Power Point and Outlook
Experience with Avaloq product suite and other commonly used banking systems

Personal competencies or skills

Client coverage/front office experience dealing with client requests, managing client expectations and delivering positive outcomes in line with internal policies and applicable regulation
Experience working with emerging markets clients, professional service providers (trustees, family offices, etc.)
Good organizational skills and the ability to prioritize workflow
Flexibility and ability to handle multiple tasks
Problem solving and time management skills required to meet the demands of a heavy client contact area

Essential Expertise/Education

Experience in banking client facing or similar environment; must have minimum 5-7 years of relevant experience
Experience of liaison with clients from Emerging Europe coverage area , specifically from Turkiye

Desirable Expertise/Education

Higher education
Any additional finance qualifications/trainings would be of an advantage
Experience of managing and training junior account managers would be of an advantage

Well-being & Benefits

Emotionally and mentally balanced
We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health.
Physically thriving
We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive.
Socially connected
We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self confidence and well being.
Financially secure
We support you to meet personal financial goals during your active career and for the future.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.

Client Service Executive - Turkiye market(f/m/x)