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- ...resolution; Act as a point of escalation for complex customer issues or complaints, ensuring timely and effective resolution.; Monitor call queues, ambassador performance, and adherence to KPIs, including service levels, average handling time, and quality standards.;...SuggéréTravail posté
- ...Process Improvement functions within our global Explora Experience Center operations. This role will be responsible for optimising... ...Improvement: Identify and eliminate inefficiencies in workflows, call handling, escalation procedures, and support tools.; Drive automation...SuggéréTravail posté
- Die NZZ gehört zu den bedeutendsten privaten Medienunternehmen der Schweiz. Sie konzentriert sich auf qualitativ hochstehende, unabhängige Publizistik und vertritt liberale Perspektiven. Mit ihren Produkten bietet sie ihren Leserinnen und Nutzern täglich Orientierung und...SuggéréDurée indéterminéeTravail à domicile
- ...instrumental in maintaining high standards of medical care and emergency response on board. Your Impact In this role, you’ll be the center of our onboard medical operations. Whether addressing routine health concerns, managing medical emergencies, or collaborating...Suggéré
- ...bist verantwortlich für Konto- und Vorgangsabstimmungen und gibst unseren internen Ansprechpartnern, einschließlich Headquarter und Call Center, Hilfestellung zu buchhalterischen Fragenstellungen; Du verantwortest die Stammdatenpflege von finanzrelevanten Daten im...SuggéréTemps pleinTravail à domicileRecrutement immédiatHoraire flexible
- ...creating memorable dining experiences. Join us and bring the art of Teppanyaki to life at sea, where your talent and passion will take center stage in creating unforgettable moments for our guests! Our commitment We are committed to building a future that values...Suggéré
- ...requires someone who can connect the dots between brand vision and business goals. This is a highly creative and strategic role that calls for confidence in storytelling, fluency in visual language, and a strong understanding of the modern marketing landscape, especially...SuggéréFreelance
- ...: You must be passionate about health and wellness and have the drive to inspire others to live healthier lifestyles. Customer-Centered Approach: Ability to tailor your classes and coaching to different guest needs, from beginners to seasoned fitness enthusiasts....Suggéré
- ...stakeholders. Your Impact • Manage scheduling for the Managing Director and the executive team, including calendars, emails, phone calls, travel arrangements, and external client/partner relations. • Prioritize and organize email and phone communications, handling...Suggéré
- ...Ensures data reception/transmission to/from the ships, receives new cruises data, executes electronic surveys, LAN set-up, etc. • Is on call 24/7. Your Journey So Far • Fluent English, oral and written. Any additional European language is considered an advantage (...Suggéré
- .../from the ship provided by Viking ; Crew-only deck, dedicated recreational spaces and activities ; Access to use the guest fitness center during certain hours ; Employee benefits Referral program ; Loyalty bonuses ; Tax-free salary; ABOUT YOU Must have shipboard...SuggéréRemote job
- ...quality food products and complete guest satisfaction. • Create a positive and innovative atmosphere and when necessary, go beyond the call of duty in order to achieve key objectives. • Create destination dishes and new dishes, concepts and ideas. • Maintain and...Suggéré
- ...that require immediate attention/action and coordinate with all parties involved accordingly. • Arranges and leads weekly conference calls with shipyard to further discuss/address/coordinate Top MSC guarantee claims. • Plans, coordinates and leads quarterly onboard...SuggéréRecrutement immédiat
- ...the ship provided by Viking ; Crew-only deck, dedicated recreational spaces and activities ; Access to use the guest fitness center during certain hours ; Employee benefits Referral program ; Loyalty bonuses ; Tax-free salary ; ABOUT...Suggéré
- ...Chief Security as needed. • Partners up with the Master and Staff Captain to determine any time restrictions during the overnight calls of the ship. • Attends Master’s Hearings and consults meeting participants on outcomes, while also participating in the voting process...SuggéréTemporaireTravail le nuit
- ...Experience Associate supervises operations in order to generate highest revenue from the sale of shore excursions in every port of call, while delivering optimum customer service.Your Impact • Ensures high standards of service are delivered in regard to excursions bookings...
- ...reflect a positive can-do attitude and the best image of Viking at all times.; Become knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs. ; Have full knowledge about safety & security...Fonction publique
- ...artistry in pastry creation, coupled with your passion for excellence, will make a lasting impact on our guest sweet tooth. This position calls for someone with an eye for detail, a love for innovation, and the ability to maintain high standards under the unique pressures of...
- .../from the ship provided by Viking ; Crew-only deck, dedicated recreational spaces and activities ; Access to use the guest fitness center during certain hours ; Employee benefits Referral program ; Loyalty bonuses ; No immediate tax deduction; ABOUT YOU Must...Recrutement immédiat
- ...control and purchasing practices •Analytical skills to analyze data and produce meaningful reports •Willing to be available on-call during unusual business hours and at the weekend COMMUNITY & CULTURE •Fast-growing and dynamic environment, a modern workspace,...Horaire flexible
- ...Travel NPS surveys • Monitor & report on agency/customer needs and implement processes to enhance customer experience. • Analyse call performance, production & quality of work • Act as a point of escalation for all complaints, working closely with all internal...
- ...outreach to trade; Accustomed to working closely with internal business partners in Marketing, PR, Revenue Management and Contact Center to maximize effectiveness of trade engagement; Exceptional communication skills and confident liaising with senior stakeholders both...
- ...oversees strategic planning and bidding for the appointment of tour operators, operational delivery & quality consistency in all ports of call, and ensuring that the US team achieves its annual organizational goals. Responsible for the MSC Product development and Shore...Assurance-invalidité
- ...in 2025, 2026, and 2027. We are looking for an IT Service Management Specialist in our Naples office, the major service delivery center in the Group, and having seen your profile you could be a good fit for us given your background and skills. The position offers...Remote jobTravail le nuit
- ...electronic surveys, LAN set-up etc.; • Manages the IT team, as well as trains and develop their knowledge and competencies; • Is on call 24/7. Your Journey So Far • Fluent English, oral and written. Any additional European language is considered an advantage (...
- ...travel agents in order to finalize the sale of MSC Cruises products and services. Your Impact Handles travel agencies’ telephone calls, in line with the Service Standards and Procedures; Responds to travel agents’ requests coming by telephone, email or fax;...
- ...cashless system and safety system; Handling of all incoming and outgoing mail; Preparation and ensuring of smooth check-in and check-out; Center of Information for all passengers; transaction of Shop sales; Execution of all administrative duties according to company standards...
- ...., Virtuoso, Signature, Travel Leaders).; Cross-Functional Collaboration: Work closely with Revenue Management, Marketing, Contact Center, and Operations and Field Sales teams to support strategic sales initiatives and elevate the partner experience. Provide direction...Temporaire
- ...multinational organisations, preferably in strategic consulting firms. • Proven experience in designing and managing shared service centers. • Demonstrated track record of organising executive-level committees. • Bachelor's or master's degree in Computer Science,...
- ...optional excursion booking form) ·Inform guests about desk hours and where to find you ·Explain time and location breakfast/business center/ wellness/concierge etc. ·Inform guests about the timing of the Welcome Walk and execute it Shore Excursions: included and...Remote job